Royal Alcázar of Seville: frequently asked questions
Is this the official Royal Alcázar website?
No. Alcázar Seville Visit is an independent visitor guide to the Royal Alcázar of Seville. It is not run by, or connected with, the Patronato del Real Alcázar or Seville City Council. The official information site is alcazarsevilla.org, and the official shop is alcazardesevilla.infoticketing.com. The tickets and tours featured here are sold by our partner Tiqets, a third party, not by the Patronato. Official general ticket: 15.50 €; entry ticket via Tiqets: 21 €.
How much is a ticket for the Royal Alcázar?
According to the city's ordinance, general admission is 15.50 €, reduced 8 € and the Cuarto Real Alto 5.50 €, as of 23 October 2026. Children up to 13 with an adult are free. The online shop may add a booking fee, and the amount is not published.
Where do I buy official tickets?
On the official shop, alcazardesevilla.infoticketing.com, or at the ticket office in the Patio de Banderas, from 9:00, by credit card only and for the same day only. The shop FAQ says that tickets are sold exclusively there and at the ticket office.
How do the official ticket and the Tiqets ticket compare?
Official general ticket: 15.50 €. Entry ticket via Tiqets: 21 €, with an instant mobile ticket. The Tiqets listing mentions an audio guide app, but its exact content is not confirmed, so check the product page. The Tiqets ticket is non-refundable according to Tiqets, and the official ticket is non-refundable too. Both need a time slot.
Who enters the Alcázar for free?
Children up to 13 with an adult, people born or resident in the municipality of Seville, people with a disability of more than 33% and a companion, unemployed people of the province of Seville, authorised researchers and ICOMOS members, with the relevant ticket and documents. Residents book in advance and show a document or a residence certificate issued less than 3 months before.
Is there a free Monday visit?
The official shop lists a Free Monday visit, which was sold out on 23 October 2026. The days, times and rules are not published on the official site, so check the shop. Other websites give a one-hour window on Monday afternoons, which we could not confirm.
What are the opening hours?
Every day, 9:30 to 17:00 from 1 October to 31 March and 9:30 to 19:00 from 1 April to 30 September. The grounds are cleared 45 minutes after closing time, at 17:45 in winter and 19:45 in summer. The last entry is not published.
When is the Alcázar closed?
On 25 December, 1 January, 6 January and Good Friday. On 24 and 31 December it opens in the morning and closes early, and the closing time is not published. We could not confirm the hours in Holy Week or around the Feria de Abril.
Do I need to book?
Online, entry is by 30-minute time slots with limited capacity, and in busy periods slots run out. At the ticket office, the same-day quota for each slot is very limited. How many days ahead the slots sell out is not published.
Can I change the date or get a refund?
No. According to the ordinance and the shop FAQ, official tickets are not refundable and cannot be changed, not even for illness or an error in the date, time or name.
Do I need an ID?
Yes. Tickets are named, and you must show an identity card or passport with the ticket. Documents are also checked at the access control for reduced and free tickets.
What is the Cuarto Real Alto?
A partial visit to the upper floor of the palace of Pedro I, with its own ticket at 5.50 €. You must be at the door of the Cuarto 15 minutes before the time on the ticket, or you cannot enter. The shop's page for this product lists the palaces and gardens as included as well, but we could not read its price list: check what the price covers at purchase.
What does the general ticket include?
The ground floors of the palaces and the gardens. A note in the ordinance adds the Antiquarium, the Museo de la Cerámica de Triana and the Museo Bellver-Casa Fabiola, whose conditions we did not check.
Can I bring food or animals?
No, according to the shop, except water, baby food and guide or assistance dogs with documents.
Can the gardens close?
Yes. The gardens and parts of the visit can close for weather or safety reasons, without notice and without a refund, according to the shop and the ordinance.
Can I visit in the evening?
In 2026 there were the Noches en los Jardines concerts, from 21:00 to 22:25, at 7 €, and theatrical night visits at 15 €, which were sold out on 23 October 2026. We do not know the programme for 2027.